A Complete Account Management Service gives sellers a turnkey solution for managing and growing their Amazon business. It allows them to benefit from expert guidance and dedicated resources, enhancing their chances of sustained growth and success on Amazon.
Seller Account Reinstatement Services:
Marketplace might suspend/closed your seller account if you are not following their service level agreement which you have signed at the time of registration of your seller account.
There are many reasons that the marketplace might suspend your selling privileges, and some major reasons are-
1. Brand Intellectual Property Violation
2. Product Authenticity Customer Complaints
3. Order Defect Rate due to Late Shipment.
4. Selling Restricted product.
5. Related Account or Account related to some other seller account.
Amazon reopen the seller account after submission of valid plan of action that represent the cause of complaints and the action you will be taking to remove the similar complaints in future.
This Account Reinstatement Service provides sellers with expert guidance and effective solutions to regain access to their Amazon account swiftly and smoothly
1. Suspension Analysis
- Detailed review of the suspension notices to understand Amazon‘s stated reason for account deactivation.
- Assessment of account health metrics and performance issues that may have contributed to the suspension.
- Identification of any policy violations or compliance issues, such as intellectual property complaints, order defect rates, or customer complaints.
2. Root Cause Identification
- Investigation into underlying issues that triggered the suspension, such as customer dissatisfaction, listing policy violations, or product quality complaints.
- Gathering of evidence and documentation to support the seller‘s case.
- Determination of corrective actions needed to prevent future suspensions.
3. Development of a Plan of Action (POA)
- Creation of a clear and concise Plan of Action, following Amazon‘s guidelines and including:
- Root cause explanation: Clearly addressing why the issue occurred.
- Corrective actions: Immediate steps taken to resolve the issue.
- Preventative measures: Long-term actions to prevent recurrence.
- Tailoring the POA to match Amazon‘s expectations and requirements for reinstatement.
4. Documentation Preparation
- Collection and organization of supporting documents, such as invoices, supplier information, and compliance certifications.
- Preparation of additional evidence needed to demonstrate product authenticity, quality, or compliance with Amazon‘s policies.
5. Appeal Submission & Communication with Amazon
- Submission of the POA and supporting documents to Amazon for review.
- Ongoing communication with Amazon‘s Seller Performance team, responding to any follow-up questions or requests for additional information.
- Persistence with follow-up appeals if the initial attempt does not succeed.
6. Listing Reinstatement Support (For Individual Products)
- Assistance with reinstating specific product listings that may have been deactivated due to policy issues.
- Resolution of issues related to restricted categories, gated products, or listing violations.
- Updates to listing content or images to ensure compliance with Amazon‘s policies.
7. Account Health and Compliance Training
- Guidance on Amazon‘s policies and performance standards to help sellers avoid future suspensions.
- Education on best practices for maintaining account health, managing customer complaints, and handling policy changes.
- Recommendations on tools and strategies for monitoring account health metrics proactively.
8. Ongoing Support and Monitoring
- Continued monitoring of account health metrics after reinstatement to prevent repeat issues.
- Regular check-ins and advisory support to address potential risks before they escalate.
- Optional monthly or quarterly account health reviews to ensure sustained compliance and performance.
9. Emergency Response Support
- For urgent reinstatement needs, expedited service with immediate analysis and fast-track appeal submissions.
- Dedicated support to address time-sensitive suspensions that may disrupt major sales events, such as holidays or Prime Day.
